On Tue, Nov 02, 2010 at 10:13:15AM -0700, foram goram wrote: > Hi, > > I don't know if there is a way to send an email to a specific email > address whenever status and owner of a ticket is changed. >
You have to use scrips (Configuration->Global->Scrips or Configuration->Queues->YourQueue->Scrips) for this. RT comes with default scrips conditions such as "On owner change", "On resolve". To notify a specific email, look here: http://wiki.bestpractical.com/view/SendEmailAction
