I will give it a shot and let you know :-) Met vriendelijke groet / With kind regards,
Richard Pijnenburg Change and Incident Coordinator WideXS http://www.widexs.nl Tel +31 (0)20 7570780 Fax +31 (0)20 6116302 Zekeringstraat 43, 1014 BV Amsterdam, NL -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Václav Ovsík Sent: Thursday, November 04, 2010 10:14 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] see others tickets On Thu, Nov 04, 2010 at 09:37:42AM +0100, Richard Pijnenburg wrote: > Wouldn't it be easier if you could create a group per customer and let > all the users in that group see the tickets from each other? > Of course there are different approaches possible to the same issue :-) I hope, that it is exactly what I did. :) Users from the same customer group can view each others tickets. The SelfService with this modification can be used for it, no need for full UI. Users can be unprivileged, no need to cope the more complex UI for end users. -- Zito
