I completely misinterpreted your question, Ruslans' answer is what you
need ;)
Kris
On 11/04/2010 05:18 PM, Kris Germann wrote:
Look up.
The subject tag is what appears in the subject of an outgoing email -
similar to [rt-users] except it would have your ticket number in place.
{$Ticket->id}] is the exact string I believe.
If your rtname was set to Company A, all outgoing emails including
autoreplies would show up as 'Company A #1234' depending on the ticket
number. If you change your Subject Tag to 'Company A Business
Inquiries', it would change all outgoing correspondence email subjects
to 'Company A Business Inquiries #1234'.
Kris
On 11/04/2010 04:45 PM, Kurt Engle wrote:
Can someone give me a quick explanation as to what 'Subject Tags' are
or could be used for in a queue?
Also, during my testing of 'Subject Tags' to see what they do, I
enter the Subject Tag for a Q and hit save, go back into the
configuration for that Q and the 'Subject Tag' is gone and nothing
different shows up in tickets within that Q.
I am using RT 3.8.8.
Thanks
-kurt
