Thanks Roy, but it doesn't working. Scrip "2-Autoreply" executes before "1-Add group member"
Workaround below works but it's not really good : The autoreply is executed after the ticket is opened, with following condition return 0 unless $self->TransactionObj->Type eq "Status"; return 0 unless $self->TransactionObj->NewValue eq "open"; return 0 unless $self->TransactionObj->OldValue eq "new"; return 0 unless $self->TransactionObj->Creator ne 1; return 1; Tanguy From: Raed El-Hames [mailto:[email protected]] Sent: lundi 8 novembre 2010 14:22 To: Lagroy De Croutte,T,Tanguy R; [email protected] Subject: RE: Can Autoreply execute after custom scrip ? Tanguy: As far as I know the scrips executes in their description alphabetical order. So try to rename your custom scrip to 1-whatever name you have , and hopefully it should run before the auto reply. Regards; Roy
