On Fri, Nov 05, 2010 at 02:09:33PM +0100, Horst Kriegers wrote:
> Hello,
>
> we have freshly migrated from 3.6.6 to 3.8.8 and the following custom
> scrip doesn't work.
>
> If I comment the line 12 "return 0 unless $cf->id;", I can see that the
> $cf->id and $cf->Name
> are empty
>
>
>
> my $trans = $self->TransactionObj;
> my $ticket = $self->TicketObj;
>
> $RT::Logger->debug('***************************************');
> $RT::Logger->debug('>> trans->Type = ' . $trans->Type);
>
> if ($trans->Type eq 'CustomField') {
> my $cf = new RT::CustomField($RT::SystemUser);
> $cf->LoadByName(Queue => $ticket->QueueObj->id, Name => "Qualification
> securite");
You want to be capturing
my ($ok, $msg) = $cf->LoadByName
and warning out the $msg to see why it isn't loading
> ###return 0 unless $cf->id;
>
> $RT::Logger->debug('>> cf->id = ' . $cf->id);
> $RT::Logger->debug('>> cf->Name = ' . $cf->Name);
> $RT::Logger->debug('>> trans->Field = ' . $trans->Field);
> $RT::Logger->debug('>> trans->NewValue = ' . $trans->NewValue);
> $RT::Logger->debug('>> trans->OldValue = ' . $trans->OldValue);
> $RT::Logger->debug('');
>
> if ($trans->Field == $cf->id && $trans->NewValue eq "Oui") {
> $RT::Logger->debug($cf->Name . ' � OUI.');
> return 1;
> } else {
> $RT::Logger->debug($cf->Name . ' pas � OUI.');
> }
> }
> $RT::Logger->debug('***************************************');
>
> return 0;
>
>
>
> Logger result :
> ------------------
> [Fri Nov 5 13:07:14 2010] [debug]:
> *************************************** ((eval 5328):5)
> [Fri Nov 5 13:07:14 2010] [debug]: >> trans->Type = CustomField ((eval
> 5328):6)
> [Fri Nov 5 13:07:14 2010] [debug]: >> cf->id = ((eval 5328):14)
> [Fri Nov 5 13:07:14 2010] [debug]: >> cf->Name = ((eval 5328):15)
> [Fri Nov 5 13:07:14 2010] [debug]: >> trans->Field = 4 ((eval 5328):16)
> [Fri Nov 5 13:07:14 2010] [debug]: >> trans->NewValue = Non ((eval
> 5328):17)
> [Fri Nov 5 13:07:14 2010] [debug]: >> trans->OldValue = Oui ((eval
> 5328):18)
> [Fri Nov 5 13:07:14 2010] [debug]: ((eval 5328):19)
> [Fri Nov 5 13:07:14 2010] [debug]: pas � OUI. ((eval 5328):25)
> [Fri Nov 5 13:07:14 2010] [debug]:
> *************************************** ((eval 5328):28)
>
>
>
> Thanks in advance for your help.
> Horst
>
>
> PS
> Sorry for my bad english...
>
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