Hello community! I'm new here at the forum, and have a huge problem! We are haveing RT3.8 since a year and a week ago we migrated the old Ticketsystem to another server. The Ticketsystem was installed on the new Server before i changed the config files. I have done this with "WinSCP" and putty.exe. After the migration of the database and refreshing the aliases, it worked that Tickets could get created and the Client get a "Created-Message" autogenerated from the Request-Tracker 3.8. Now the Problem: I thought everything works, but the Client did not get the Resolve-Message when the ticket get resolved or an answer when i answer to the Ticket!!! The configuration at the exchange should work, so i think the mistake is at the RT.
Can anybody help me?? When it is not enough information, plz ask me what u need more to know. i hope for answers ans help! with best regards Markus -- View this message in context: http://old.nabble.com/No-Autoresponse-after-migration-tp30168216p30168216.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
