Hi rt-users, I asked a couple of weeks ago about the possibility of simplifying the interface for our RT users. Somebody mentioned the SelfService interface. This is almost exactly what we need - somewhere to log in, and do basic ticket manipulation. Specifically we need 2 things - 1) assign custom fields (implemented and working) and 2) assign new watchers (which I can't get working).
I've tried to add certain rights to the Unprivileged system group to do this, but they do not seem to percolate through to the UI. Is there a way to do what I want to do via an inbuilt mechanism? If not, what would be the best way to allow this in the SelfService interface? regards, Dan -- Bioinformatics Support Unit, Institute for Cell and Molecular Biosciences, Faculty of Medical Sciences, Framlington Place, Newcastle University, Newcastle, NE2 4HH Tel: +44 (0)191 222 7253 (Room M.2046, William Leech Building) Website: http://bsu.ncl.ac.uk/support Twitter: http://twitter.com/nclbsu
