On Thu, Nov 11, 2010 at 06:03:20PM +0000, Keith Edmunds wrote: > We use the rt-crontool with Tom Lanyon's OpenTicketAndComment.pm module to > automatically open stalled tickets after a week, and this worked very well > with RT3.6. > > We've recently upgraded to 3.8.8, and we now get this error: > > Can't call method "Message" on an undefined value > at /usr/share/request-tracker3.8/lib/RT/Action/AutoOpen.pm line 77. 5190: > Processing without transaction, some conditions and actions may fail. > Consider using --transaction argument > > I can see from the list that someone else had a similar problem when > moving from 3.6 to 3.8, but I didn't find a solution.
You don't provide the command line you're using, but I bet you're not passing --transaction. That stopped being an implicit argument in 3.8 (it defaulted to --transaction first in 3.6) -kevin > Can anyone shed any light on this? For completeness, Tom's module is > attached. > > Thanks, > Keith
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