On Sun, Nov 14, 2010 at 12:15:27PM -0800, Shannon Adams wrote: > RT 3.8.8 > > I am trying to come up with a way to only send outbound/auto response e-mails > for new RT tickets if the ticket is auto created based on an inbound email. > That part is working fine. But, if I use the "new ticket in" button and > change > the requester to an outbound e-mail address, it will send the requester an > e-mail that comes from an "On Create"/Action "Autoreply To Requestors" scrip > I > have for the queue selected. I do not want that scrip to fire if the a new > ticket is created using the "new ticket in" button within RT. It should only > apply if a new ticket is created based on an inbound email to the queue. Is > there a way to do this? >
Look here: http://wiki.bestpractical.com/view/OnCreateFromEmail ;)
