[rt-users] 3rd party reporting tools for MySQL / RT?

[Jeff Lucas]

We'd like to automate the production of pretty charts/graphs of RT data
for management.

 

I wondered if anyone is using a 3rd party tool (Microsoft Reporting
Services, www.eclipse.org/birt) for advanced reporting and analytics of
RT tickets and have suggestions/recommendations on tools and/or setup of
the user accounts in MySQL, RT, etc?

Thanks.

-Jeff