Dave, Set your RT_SiteConfig.pm settings to:
*Set($MessageBoxWrap, "HARD");* *Set($MessageBoxRichText, 0); * *Set($PlainTextPre, 1);* *Set($PlainTextMono, 1);* This works for us. Kenn LBNL On Mon, Nov 15, 2010 at 11:01 AM, CLOSE Dave (DAE) < [email protected]> wrote: > I have a few tickets which, when opened, did not properly wrap lines. > The entire issue statement is a single line. When the ticket is selected > and the issue is displayed, RT only shows me the left-most characters > of the statement. Is there a way to edit that statement to insert the > needed NL characters? (RT 3.8.7 on Linux) > -- > Dave Close, Thales Avionics, Irvine California USA > Software integration and performance testing > cell +1 949 394 2124, [email protected] > > I don't send HTML email and I prefer not to receive it. > HTML email is ugly and a significant security exposure. > >
