Hi, Thanks for your answer.
It doesn’t work. Looking at the code, seems there is a line for removing trailing and leading space (line 208 in TakeAction.pm), no ? I tried also with addition of \n to force MYSQL interpret a carriage return, but the \n appear as a simple char string and isn’t interpreted. Cdt, Franck CALLEJA-ALBILLOS TREFLE pour Alcatel-Lucent Centre de Compétences Managed Services - IP/MPLS Tél. : +33 1 30 77 1362 Email : [email protected]<mailto:[email protected]> De : [email protected] [mailto:[email protected]] De la part de Ruslan Zakirov Envoyé : jeudi 11 novembre 2010 14:44 À : CALLEJA-ALBILLOS, FRANCK (FRANCK)** CTR ** Cc : [email protected] Objet : Re: [rt-users] Several line for a CustomField in CommandByEmail. Hi Try spaces in the beginning of a new line. Cf: bla Bla Bla Regards, Ruslan. From phone. 2010 11 10 19:53 пользователь "CALLEJA-ALBILLOS, FRANCK (FRANCK)** CTR **" <[email protected]<mailto:[email protected]>> написал: > Hello, > > I want to create tickets through CommandByEmail and fulfill some > CustomFields. One of them is a text area (including several lines), but I > don't know how to format the mail so that it takes the "Carriage Return" or > "Line Feed" into account : > > I've tried : > > CustomField.{Adresse}:"6, rue Léonard de Vinci - BP 0119 > 53001 LAVAL" > > > CustomField.{Adresse}:6, rue Léonard de Vinci - BP 0119 > 53001 LAVAL > > > CustomField.{Adresse}:6, rue Léonard de Vinci - BP 0119 > AddCustomField.{Adresse}:53001 LAVAL > > None seems to work. Or perhaps I'm wrong. > Every else other Field ou CustomField is updated correctly. > > How can I do ? > > Thanks for your help, > Franck CALLEJA-ALBILLOS >
