Hi Kevin, These are the logs I'm getting. It includes an example where I used a different syntax and it displays the errors (And I also get an email back with the problem). But with the syntax I wrote before I get no error:
[Thu Nov 18 08:06:35 2010] [info]: <[email protected]> #48/335 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:06:35 2010] [info]: <[email protected]> sent To: [email protected] (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332) [Thu Nov 18 08:06:35 2010] [info]: <[email protected]> #48/335 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:06:35 2010] [info]: <[email protected]> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338) [Thu Nov 18 08:06:35 2010] [info]: Ticket 48 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659) [Thu Nov 18 08:07:29 2010] [warning]: Use of uninitialized value $1 in concatenation (.) or string at /usr/local/lib/rt3/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm line 20 6. (/usr/local/lib/rt3/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Thu Nov 18 08:07:29 2010] [warning]: Use of uninitialized value $2 in concatenation (.) or string at /usr/local/lib/rt3/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm line 20 6. (/usr/local/lib/rt3/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Thu Nov 18 08:07:30 2010] [info]: <[email protected]> #49/341 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:07:30 2010] [info]: <[email protected]> sent To: [email protected] (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332) [Thu Nov 18 08:07:30 2010] [info]: <[email protected]> #49/341 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:07:30 2010] [info]: <[email protected]> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338) [Thu Nov 18 08:07:30 2010] [info]: Ticket 49 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659) [Thu Nov 18 08:08:45 2010] [info]: <[email protected]> #50/347 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:08:46 2010] [info]: <[email protected]> sent To: [email protected] (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332) [Thu Nov 18 08:08:46 2010] [info]: <[email protected]> #50/347 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:08:46 2010] [info]: <[email protected]> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338) [Thu Nov 18 08:08:46 2010] [info]: Ticket 50 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659) [Thu Nov 18 08:12:31 2010] [info]: <[email protected]> #51/353 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:12:31 2010] [info]: <[email protected]> sent To: [email protected] (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332) [Thu Nov 18 08:12:31 2010] [info]: <[email protected]> #51/353 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:12:31 2010] [info]: <[email protected]> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338) [Thu Nov 18 08:12:31 2010] [info]: Ticket 51 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659) [Thu Nov 18 08:14:49 2010] [info]: <[email protected]> #52/359 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:14:49 2010] [info]: <[email protected]> sent To: [email protected] (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332) [Thu Nov 18 08:14:49 2010] [info]: <[email protected]> #52/359 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:14:49 2010] [info]: <[email protected]> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338) [Thu Nov 18 08:14:49 2010] [info]: Ticket 52 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659) [Thu Nov 18 08:21:59 2010] [info]: <[email protected]> #53/365 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:21:59 2010] [info]: <[email protected]> sent To: [email protected] (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332) [Thu Nov 18 08:21:59 2010] [info]: <[email protected]> #53/365 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:21:59 2010] [info]: <[email protected]> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338) [Thu Nov 18 08:21:59 2010] [info]: Ticket 53 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659) [Thu Nov 18 08:22:55 2010] [info]: <[email protected]> #54/371 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:22:55 2010] [info]: <[email protected]> sent To: [email protected] (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332) [Thu Nov 18 08:22:55 2010] [info]: <[email protected]> #54/371 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:22:55 2010] [info]: <[email protected]> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338) [Thu Nov 18 08:22:55 2010] [info]: Ticket 54 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659) [Thu Nov 18 08:23:29 2010] [error]: Couldn't get principal for not loaded object (/usr/lib/perl5/vendor_perl/5.10.0/RT/User_Overlay.pm:1154) [Thu Nov 18 08:23:29 2010] [error]: Group::HasMember was called with an argument that isn't an RT::Principal or id. It's (undefined) (/usr/lib/perl5/vendor_perl/5.10.0/RT/Group_Overlay.pm:1031) [Thu Nov 18 08:23:48 2010] [info]: <[email protected]> #55/377 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:23:48 2010] [info]: <[email protected]> sent To: [email protected] (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332) [Thu Nov 18 08:23:48 2010] [info]: <[email protected]> #55/377 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:23:48 2010] [info]: <[email protected]> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338) [Thu Nov 18 08:23:49 2010] [info]: Ticket 55 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659) [Thu Nov 18 10:18:43 2010] [info]: Successful login for root from 172.16.8.76 (/usr/share/rt3/html/autohandler:276) [Thu Nov 18 16:32:09 2010] [info]: <[email protected]> #56/383 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 16:32:09 2010] [info]: <[email protected]> sent To: [email protected] (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332) [Thu Nov 18 16:32:09 2010] [info]: <[email protected]> #56/383 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 16:32:09 2010] [info]: <[email protected]> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338) [Thu Nov 18 16:32:09 2010] [info]: Ticket 56 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659) [Thu Nov 18 16:45:00 2010] [info]: <[email protected]> #57/389 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 16:45:00 2010] [info]: <[email protected]> sent To: [email protected] (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332) [Thu Nov 18 16:45:00 2010] [info]: <[email protected]> #57/389 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 16:45:00 2010] [info]: <[email protected]> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338) [Thu Nov 18 16:45:00 2010] [info]: Ticket 57 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659) -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kevin Falcone Sent: Thursday, November 18, 2010 5:51 PM To: [email protected] Subject: Re: [rt-users] CommandByMail Custom Fields not updated On Thu, Nov 18, 2010 at 12:42:43AM -0800, Osnat Shapira wrote: > Hi, > I'm using the CommandByMail extension. > My Content looks as follows: > > Priority: 1 > CustomField.{Number-Test}: 1 > > Comment Test > > > The Priority is updated (and any other non-custom field I'm adding). > The CustomField is not updated with the value. > I'm not getting any error back. > > I'm working with version 0.08 of the extension. There is no 0.08, there is a 0.08_01 > I gave the custom field all the possible permissions (to "Everyone"). > > Is there something missing in what I'm doing? > I tried different formats but nothing is working. What do your logs say when you put them in debug mode -kevin
