Running 3.8.8 on RHEL5.
The error message:
Can't call method "ContentAsMIME" on an undefined value at
/opt/local/rt/bin/../lib/RT/Transaction_Overlay.pm line 529, line 522.
I was seeing this when users of various privileges attempt to forward a ticket,
and the error only appears if the ticket has an attachment. However, it wasn't
happening on all queues. One difference between ticket creation on different
queues is that I used RT web interface to create tickets where it worked and
uploaded the file via browse. When it didn't work the tickets were created by
email with the file attached.
I was choosing "Forward" from Ticket/Elements/Tabs.
I saw this error starting a couple conversations, here[1] and here[2], but
never read any solutions.
I had cleared the cache and restarted the server.
So, what I did was create a Transaction_Vendor.pm with a ContentObj method
which is identical as the version in Transaction_Overlay.pm except it adds this
# If THAT fails, return the first part
my $all_parts2 = $self->Attachments;
while (my $part = $all_parts2->Next) {
return $part;
}
at the end of the block entered if it is a multipart message.
Does anyone think this will have bad, unintended, consequences?
[1] - http://www.gossamer-threads.com/lists/rt/users/94461
[2] - http://www.gossamer-threads.com/lists/rt/users/91205
Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
[email protected]
seniorbridge.com<http://www.seniorbridge.com/>
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