Or you can use the REST interface: http://requesttracker.wikia.com/wiki/REST
-Chris Am 25.11.2010 00:48, schrieb Kenneth Crocker: > Naweed, > > AdminCc's are basicallt identified as groups and there are relationships > with ACL, GroupMembers & Tickets. > > I'd advise having your external system just send an email to the correct > ticket and use CommandByMail to add an AdminCc. That way, RT will keep > everything in sync. > > Kenn > LBNL > > On Wed, Nov 24, 2010 at 12:27 PM, Ahmed, Mohammed Naweed (LNG-BCT) > <[email protected] > <mailto:[email protected]>> wrote: > > In what RT database table is the ‘AdminCC’ of the ticket information > is stored. I want to add ‘AdminCC’s’ to a ticket from an external > application. > > > > > > Thanks > > *Naweed Ahmed* > > > > ------------------------------------------------------------------------ > > *The information contained in this e-mail message is intended only > for the personal and confidential use of the recipient(s) named > above. This message may be an attorney-client communication and/or > work product and as such is privileged and confidential. If the > reader of this message is not the intended recipient or an agent > responsible for delivering it to the intended recipient, you are > hereby notified that you have received this document in error and > that any review, dissemination, distribution, or copying of this > message is strictly prohibited. If you have received this > communication in error, please notify us immediately by e-mail, and > delete the original message. * > >
