On Wed, Nov 24, 2010 at 11:44:12AM -0600, John Alberts wrote: > Sorry to re-post this, but I'm still completely stuck with this issue and > I'm not sure how to > further troubleshoot it. Anyone have any ideas?
Unfortunately, you don't say what scrips you have set up (or what scrip 12 is). You can try this patch I wrote for something else recently that adds extra debugging about which scrips are skipped and let me know if it helps you identify the issue. https://github.com/bestpractical/rt/commit/a13aa111b176f8cf5562e5d92f3570188af1794e -kevin > On 11/22/2010 08:56 AM, John Alberts wrote: > > I have a scrip working on the 'on create' condition and set to 'send > email' action to our > group email address, so that we are notified when a new ticket is > created. It's been > working great until last Friday. All of a sudden I noticed we stopped > getting these emails > from RT. The only thing that changed on the system is that I added > another scrip with a > 'user defined' condition. I wasn't sure if that condition failing would > cause RT to stop > processing the other scrips, so I deleted that new scrip in an attempt > to fix the problem. > It didn't help. > I enabled debug logging to a file. I can see the following in the log > file when I create a > new ticket. > > [Mon Nov 22 14:54:09 2010] [debug]: Found 6 scrips for TransactionCreate > stage with > applicable type(s) Create (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) > [Mon Nov 22 14:54:09 2010] [debug]: About to commit scrips for > transaction #8397 > (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187) > [Mon Nov 22 14:54:09 2010] [debug]: Committing scrip #3 on txn #8397 of > ticket #431 > (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) > > and I see 2 messages further down like 'Committing scrip #x', but it > never does scrip #12, > which is the one that sends an email to our group. The other odd thing > is that I only have > 3 scrips for 'TransactionCreate' stage, not 6. > > Any ideas how I can further troubleshoot this?
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