Hi On Sun, Nov 28, 2010 at 7:34 PM, uzee <[email protected]> wrote: > > Hi, > > Some of our devices that feed into RT generated thousands of tickets which > are really informational. Besides the bulk update of the UI, is there > another way that I can use to filter and update hundreds or thousands of > tickets..? the UI allows for 50 tkts per page and that will take me a very > looooong time....
Look at the rt command line tool in the bin-directory. Look at "rt help examples". An example of what you can do is rt ls -i owner=myaccount | rt edit - set status=resolved which first lists tickets owned by myaccount and then status to resolved. I use it regularly to filter out certain emails. /Peter
