Thanks Kevin for your pointer - I've found this feature (a bit hidden though, I must say) and this has done the trick.
Kind regards Jo Joanne Keown, MBusAdmin(Mgt), PNA IS Business Analyst Colorado Group Ltd 100 Melbourne Street South Brisbane QLD 4101 Ph: +61 7 3877 3399 Mobile: 0402 697 351 Fax: +61 7 3877 3289 Email: [email protected] Join FUSION now and get special member rewards at 5 of Australia's leading fashion brands. www.fusioncard.com.au -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kevin Falcone Sent: Wednesday, 1 December 2010 12:53 AM To: [email protected] Subject: Re: [rt-users] Ticket web form: Custom Field display configuration On Tue, Nov 30, 2010 at 12:14:00PM +0100, Rémi wrote: > I just have a look to the background of customfields display, > and I can see there is a "SortOrder" field in the tables CustomFields > and ObjectCustomFields and it seems that the one in ObjectCustomFields > table is really affecting the display order. > > I can't see where this value can be modified in the RT interface, I > test it directly in the database. You can change this in Queue -> Ticket Custom Fields Changing things in the database is rarely the correct way to fix something like this -kevin
