On Thu, Dec 02, 2010 at 10:25:06AM -0200, Fernando Frota Machado de Morais wrote: > > does anyone have a script to or knows how to include ticket id of > another RT into local ticket subject when the other RT is replying to a > message sent by my RT?
You don't say what version of RT you're running, but modern RTs include a Scrip that keeps subject tags of external RTs intact. -kevin
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