Guillermo, Can I assume that there will be a separate Queue for each department?
Kenn LBNL On Wed, Dec 1, 2010 at 1:00 AM, Guillermo Miranda <[email protected]>wrote: > Hi, > > I would like to provide support for several departments (initially 2, > more will come). I've had a look at the Rights entry in the wiki, so my > structure is like: > > -Privileged > --Support Team > --Customers > ---CustomerDept1 > ----CustomerDept1Managers > ---CustomerDept2 > ----CustomerDept2Managers > > I just need one support team right now, and there might be subgroups > inside, but that's not important right now. > > The point is that the managers of those customer departments should be > able to see only those tickets in the queue created by users of the > CustomerDept group (CustomerDept2Managers must not see tickets created > by users in CustomerDept1, not even listed in the queue). > > As there'll be *many* queues, cloning the queues for each department is > a no-go. > > So, is there a way to achieve this? > > Thanks in advance, > > -- > Guillermo Miranda. > >
