Hi, I found answers to my first question. By using saved search, it accomplished what I am looking for.
Helpful Links: http://www.gossamer-threads.com/lists/rt/users/79462 http://oit.pdx.edu/node/580 Vivian From: Vivian Lee Sent: Friday, December 03, 2010 2:49 PM To: [email protected] Subject: Question on RT at a glance customization I am not sure whether this is an issue or by design for RT. For our current configurations, as a privileged user, I am unable to view the tickets I requested unless I do a search for the tickets. Is there a way to show “Open Tickets” and “Closed Tickets” in addition to “10 highest priority tickets I own”? In additional, is there a way to do a global setting for display columns in the pane? The only way I know is for users to customize themselves through the Edit button. Here are the current configurations of our RT: Our Global Configuration for RT at a glance RT at a glance: body My Tickets Unowned Tickets MySupportQueues QuickSearch RT at a glance:summary None Menu shown on the upper left hand corner for Non-privileged users Open tickets Closed tickets New ticket Menu shown on the upper left hand corner for Privileged users Home Simple Search Tickets Tools Configuration Preferences Approval Rights granted for the non-privileged users: · CreateTicket · ModifyTIcket · ReplytoTicket · ShowTIcket Rights granted for privileged users: CommentOnTicket CreateOwnDashboard CreateTicket DeleteOwnDashboard DeleteTicket ModifyCustomField ModifyOwnDashboard ModifySelf ModifyTicket OwnTicket ReplyToTicket SeeCustomField SeeOwnDashboard SeeQueue ShowConfigTab ShowTicket ShowTicketComments TakeTicket Watch WatchAsAdminCc Thank you in advance for your help. Vivian
