On Sun, Dec 05, 2010 at 12:33:24AM +0100, [email protected] wrote: > http://requesttracker.wikia.com/wiki/ApprovalCreation). The problem > is that there are a lot of different queues and many different > managements-groups they shouldnt be able to see each others > approvals.
If you configure things properly, users will only be able to see their own Approvals (only grant rights to Owners or AdminCcs in the __Approvals queue, rather than granting them to a group). > The other problem I am facing is that I only want to start the > approval process in some cases so I would have to trigger it with a > On Status Change script, this isnt working, though. You don't provide your scrip, so we really can't comment on it (nor do you provide debugging logs) > Can I manually add a condition? Something like on closed? > It would be very helpful if someone could tell me if I am following > the wrong lead here, or if I am on the right track. You can either write a User Defined condition on your scrip, or write a perl level Condition and add it to your RT. -kevin
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