On Tue, Dec 07, 2010 at 02:33:00PM +0100, Horst Kriegers wrote: > Hi list, > RT 3.8.8 > I have trouble by using CommanByMail with CustomfFields. > CF labeled with an accent are not saved and CF wihout accent it works fine. > Mail is UTF-8 encoded.
Interesting. Can you send a sample email as an attachment, possibly to the http://rt.cpan.org queue for RT-Extension-CommandByMail so that a bug gets filed? Directions for that available here: https://rt.cpan.org/Public/Bug/Report.html?Queue=RT-Extension-CommandByMail -kevin > > > RT Log extract : > ------------------- > [Tue Dec 7 10:16:22 2010] [debug]: Guessed encoding: ascii > (/opt/rt_dev/bin/../lib/RT/I18N.pm:433) > [Tue Dec 7 10:16:22 2010] [debug]: Guessed encoding: ascii > (/opt/rt_dev/bin/../lib/RT/I18N.pm:433) > [Tue Dec 7 10:16:22 2010] [debug]: Found a ticket ID. It's 1662 > (/opt/rt_dev/bin/../lib/RT/Interface/Email.pm:1160) > ... > ... > [Tue Dec 7 10:16:22 2010] [debug]: Running CommandByMail as hokr1 > > (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:184) > [Tue Dec 7 10:16:22 2010] [debug]: Found pseudoheader: > CustomField.{Impact ContinuitA(c)} => > Non > > (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) > [Tue Dec 7 10:16:22 2010] [debug]: Found pseudoheader: > CustomField.{Qualification > sA(c)curitA(c)} => Non > > (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) > [Tue Dec 7 10:16:22 2010] [debug]: Found pseudoheader: CustomField.{Liste > dA(c)signation/domaine} => eChangebook > > (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) > [Tue Dec 7 10:16:22 2010] [debug]: Got command customfield{impact > continuitA(c)} => Non > > (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213) > [Tue Dec 7 10:16:22 2010] [debug]: Got command customfield{qualification > sA(c)curitA(c)} => > Non > > (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213) > [Tue Dec 7 10:16:22 2010] [debug]: Got command customfield{liste > dA(c)signation/domaine} => > eChangebook > > (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213) > [Tue Dec 7 10:16:22 2010] [debug]: Updating Ticket 1662 in Queue > adi.applications > > (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:249) > > > > > Thanks in advance for you help > Horst > > _______________________________________________________________________ > > Le contenu de ce courriel est uniquement reserve `a la personne ou > l'organisme `a qui il est > destine. Si vous n'etes pas le destinataire prevu, veuillez nous en > informer au plus vite et > detruire le present courriel. Dans ce cas, il ne vous est pas permis de > copier ce courriel, de > le distribuer ou de l'utiliser de quelque maniere que ce soit. > > _______________________________________________________________________ > > The content of this e-mail is intended only and solely for the use of the > named recipient or > organisation. If you are not the named recipient, please inform us > immediately and delete the > present e-mail. In this case, you are nor allowed to copy, distribute or > use this e-mail in > any way. > > _______________________________________________________________________
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