Hi, The following may help you http://requesttracker.wikia.com/wiki/SendmailTips
On Fri, Dec 10, 2010 at 12:48 AM, Naresh Maharaj <[email protected]> wrote: > Hi > > We really need some help resolving the slow email issue. > I have been researching this for over 2 weeks now before calling our to > RT_Users. > I have searched all of the below, > > http://wiki.bestpractical.com/ > http://gossamer-threads.com/lists/rt/ > http://www.google.com/ > > and much wider across the Internet. Almost given up!! > > ++Description: > Overall there are no issues with email leaving RT - email reaches all > destinations > There are no issues raising tickets into the queue via email. > Overall speed of moving around RT Web front end is fast / acceptable > > ++Issue: > replying to a ticket takes up to 30 seconds to complete and sending the > email in some cases up to 1 min. > this is simply prohibitive to use in a professional setup. > > ++Other Issues: > Squirrel Mail (Linux Web Mail) has the same issue, up to 30 seconds to send > an email - no solution > SSH to shell remotely same problem 30s - Now resolved by removing the DNS > lookup: /etc/ssh/sshd_config [UseDNS no] > SFTP - Slow 30 sec - fixed by line above > Sendmail takes 30 sec to send an email from command line test an issue we > have had with php apps for over a year - now resolved by : > Edit the sendmail.cfg > > Was: > # pass to name server to make hostname canonical > R$* $| $* < @ $* > $* $: $2 < @ $[ $3 $] > $4 > > Now: > # pass to name server to make hostname canonical > #R$* $| $* < @ $* > $* $: $2 < @ $[ $3 $] > $4 > > OR > sendmail.mc > Add: > FEATURE(`nocanonify')dnl > > then rebuiuld sendmail using m4 > > Sendmail now blistering fast. > > ++RT mail Configuration: > Previously I was using sendmailpipe > $MailCommand = 'sendmailpipe'; > $SendmailArguments = "-oi -t"; > $SendmailPath = "/usr/sbin/sendmail"; > > Now that I have confirmed that Sendmail is NOT the issue I am now using: > $MailCommand = 'sendmailpipe'; > #$SendmailArguments = "-oi -t"; > $SendmailArguments = "-oi -ODeliveryMode=b -OErrorMode=m"; > $SendmailPath = "/usr/sbin/sendmail"; > > Also have soft link: > /etc/smrsh/rt-mailgate -> /opt/rt3/bin/rt-mailgate > > Note sure what else to test. > > The common denominator here is Apache Http > So here is the conf entry for RT: > > > [r...@caitanya conf]# diff httpd.conf httpd.conf.working.20101126 > 997,1015d996 > < Alias /rt "/opt/rt3/share/html" > < PerlModule Apache::DBI > < PerlRequire /opt/rt3/bin/webmux.pl > < <Directory /opt/rt3/share/html> > < AllowOverride All > < Options ExecCGI FollowSymLinks > < <IfModule mod_access.c> > < Order allow,deny > < Allow from all > < </IfModule> > < </Directory> > < > < <Location /rt> > < RewriteEngine On > < RedirectMatch permanent (.*)/$ $1/index.html > < AddDefaultCharset UTF-8 > < SetHandler perl-script > < PerlHandler RT::Mason > < </Location> > > Appreciate any help that one can give. > Its the only issue stopping us from moving RT from test environment to > production. > > Naresh Maharaj, > > Hewitt & May (Shirtmakers) Ltd > email: [email protected] > web: http://www.hewittandmay.co.uk > -- Best regards, Ruslan.
