On Thu, Dec 09, 2010 at 09:51:02PM -0800, Jason Knight wrote: > I am looking to write a custom scrip that will send an email to my > [1][email protected] > email address, if the subject line has [--Maintenance--] somewhere in it, > to let them know > when the scheduled maintenance will be performed. It can be based on > "create ticket" since I > can include all the maintenance details in the initial email that goes to > the queue.
I suspect you want my reply to Kurt Engle from earlier today where I talk about using a custom template to set up To: You also sound like you want a custom condition that checks if the Type is Create and then checks the subject -kevin > Any help appreciated, or pointers to documentation. I'm a newb and still > reading through RT > Essentials and the online User Manual. Rockin product, love it! You can > make an easier to > use help desk from an end user perspective. Very nice way for the IT dept > to not only show > accountability, but to have all the work in queue, so nothing gets missed, > digest reports to > managers, website change approval processes, the list goes on. Having a > lot of fun setting it > up.
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