Hello, It would be really helpful to get email message as MIME text as it was generated by your email client.
On Wed, Dec 22, 2010 at 1:39 PM, Mårten Hedman <[email protected]> wrote: > Hello, > > We are using RT version 3.8.8, perl 5.8.8, and have the following problem: > > When I send an email to RT with scandinavian characters (åäö) in the > subject, the characters are wrongly decoded in the subject of the message > sent out from RT. The scandinavian characters in the message itself are OK. > > When this message is replied to, the answer is recorded in RT but no > outgoing message is sent out. The following errors are recorded in the log > file: > > Dec 22 11:40:27 bigarade RT: Scrip Prepare 5 died. - Cannot decode > string with wide characters at > /usr/lib/perl5/5.8.8/i386-linux-thread-multi/Encode.pm line 173. > Stack: > [/usr/lib/perl5/5.8.8/i386-linux-thread-multi/Encode.pm:173] > [/usr/lib/perl5/5.8.8/i386-linux-thread-multi/Encode.pm:213] > [/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:961] > [/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:571] > [/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:167] > [/opt/rt3/bin/../lib/RT/Action/Notify.pm:69] > [/opt/rt3/bin/../lib/RT/ScripAction_Overlay.pm:230] > [/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:448] > [/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:240] > [/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:169] > [/opt/rt3/bin/../lib/RT/Record.pm:1457] > [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:2188] > [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:2100] > [/opt/rt3/bin/../lib/RT/Interface/Email.pm:1500] > [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61] > (/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:451) > > followed by similar messages for Scrip Prepare 7 and 6. > > I suspect that it has something to do with Perl double-encoding > utf8-characters, but I have not found any solution. Any help would be > appreciated. > > Best Regards, > > Mårten Hedman > -- > ------------------------------------------------------------------------ > Mårten Hedman phone: +358-(0)2-333 8037 > Systems Manager fax: +358-(0)2-333 8000 > Turku Centre for Biotechnology [email protected] > Turku, Finland http://www.btk.fi > > -- Best regards, Ruslan.
