People often forward emails with an entire history back to RT multiple times. RT tries to insert the whole thing every time. This is repetitive, and eventually results in messages that are too big for RT to handle, so it adds it as an attachment.
It would be nice if RT could strip the bits of the email that are already part of the ticket. Then the Ticket history would more-or-less match the email history Is there any way that I can do this? Thanks, Laura -- View this message in context: http://old.nabble.com/Stripping-copied-parts-of-email-before-saving-as-comment-or-reply-tp30524829p30524829.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
