All Given its Christmas I did not expect a reply today :) so I installed and configured RTFM and using this for canned replies.
Works a treat and no impact on performance. B.Rgds Naresh On 25 December 2010 11:46, Naresh Maharaj <[email protected]> wrote: > Dear All > > Have read the following article and followed it ditto.. > > http://requesttracker.wikia.com/wiki/CannedReplies > > To no avail, I was unable to get any functional or cosmetic differences in > RT. > > Been sifting through the rt-users archives and web comments alike. > > Given that I am unable to get this to work I started looking at using RTFM > for canned responses. > Not sure if I need RTFM for about 10 or more basic responses to ticket > queries. > Any advice on on best approach to adopt. > > In terms of the following: > > a) Has someone successfully added canned replies using the article above to > RT 3.8.x > b) Can anyone recommend using RTFM with RT for canned replies and if there > is a nice step by step guide to do this. > c) Do I need to download and install RTFM or in RT_SiteConfig.pm file add > the following > line: > > Set(@Plugins,qw(RT::FM)); > d) Will RTFM reduce the speed in which RT currently works. (i.e. is it a > beast) > > Kind regards > > Naresh > > > -- Naresh Maharaj, Hewitt & May (Shirtmakers) Ltd email: [email protected] web: http://www.hewittandmay.co.uk
