On 1/6/2011 4:57 PM, Christian Loos wrote:
How about put a comment with your script in the ticket. The Ticket history would then look like this: * Status change from open to resolve * Comment: ERROR: Cannot resolve without a value for BlahBlah. * Status change from resolved to open
That's exactly what I am trying to do :) I don't want to do it way down in the history though. The user should be notified at the top of the screen where normal operation status messages go.
I think this would make it clear for the user why they can't resolve the ticket. -Chris Am 06.01.2011 19:10, schrieb Jeff Blaine:As part of my current solution (ongoing) to the "Don't allow resolve if a certain CF is not set" topic, I am resetting the ticket status back to "open" when I see that someone tried to resolve while the specific CF was not set. Unfortunately, even though my code set the status back to "open", the "BriefMessage" on the transaction still says that the status went from "open to resolved" ... yet the ticket shows properly *as open still*. Is there a way to queue one of these notices to the user from within my Scrip? ERROR: Cannot resolve without a value for BlahBlah.
