> The second question is something that has been bugging me a lot, why is > it that there is no permission for setting the owner in a ticket? In > our case our end-customer is creating the tickets directly in the web- > interface, and can update it there, but all the time they can actually > change the owner for the ticket and I haven't found any permission to > deny that... Is this intentional or am I missing something? Would a > patch with this functionality added be appreciated?
It might be overkill, but another thing to consider is removing the Owner widget from share/html/Ticket/Create.html is another way. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 [email protected] SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.
