On 1/21/2011 2:04 PM, Mark Fuller wrote:
we have several different queues that are internal processing queues
that get automated emails the subject lines are exactly the same each
time. getting them into the queue is not an issue but i want to set the
owner to a specific person yet still notify all admins of the new ticket
and i have tried a few things but none seem to work. does anyone have a
suggestion?
1. Set the queue's 'AdminCC' to an email list of your admins.
2. For the queue (each), ensure the scrip 'On Create notify
AdminCCs with template transaction' is enabled. I am 98%
sure this is the default setting.
3. Write a scrip for each queue that sets the owner as you
see fit.
Condition: On Create
Action: User defined
Template: Blank
Add your code...
