On Fri, Jan 21, 2011 at 01:30:25PM -0500, Chris Hall wrote: > Is there a way to edit comments? �Problem arose when a helpdesk guy here > apparently copy and pasted into the comment block of a ticket, and it > grabbed a bunch of "bonus code". �Now the comments for that ticket > read:�Message body not shown because it is too large. �He knows not to do > that now, but I'm sure this will come up again, and I'd like to salvage > this ticket, and any further comments seem to display the error above as > well. �Is there an easy way to go in and edit the comments, to remove the > extra junk that got put in it?
You cannot edit a comment/response in RT. You have to to this in SQL directly in the database ... to be used carrefully! You can alsoe play with the option $MaxInlineBody: =item C<$MaxInlineBody> C<$MaxInlineBody> is the maximum attachment size that we want to see inline when viewing a transaction. RT will inline any text if value is undefined or 0. This option can be overridden by users in their preferences. =cut Set($MaxInlineBody, 12000); every text file with a length above this value will be replaced by "Message body not shown because it is too large" in the web UI and accessible with the download link.
