On Mon, Jan 24, 2011 at 09:33:13AM -0500, Narayanaswamy, Nagaraj wrote: > Is there any way in RT where we could avoid ticket creation if the > “Request Tracker” is not part of “To” list. We have emails auto creating > tickets from some novice users who just CC emails to the Request tracker > and most of them they are not intended to be tickets, instead in these > scenarios we just want to fwd the email to another email alias. >
If you really need this, then I think that the best place to do this is at the MDA side. That's not too difficult to do with maildrop/procmail/sieve.