I should clarify because this sounds ridiculous the way I've wrote it, sorry:
I am creating let's say. a order. I want to create it in Queue A, but Queues B, E, and G need to be notified about it; lets say one is shipping, one provisioning etc. So I want to comment / reply on the ticket, then have the ability to select queues B, E, and K and hit update, when this happens, it creates child tickets dependant on the original ticket and each with a subject suffix like below: Subject: {$Tickets{'TOP'}->Subject} - ChildTicketSuffix Depended-on-by: TOP Status: new Queue: Queue B, Queue E, Queue G Type: ticket Refers-To: {$Tickets{'TOP'}->Id()} Content: {$Transaction->Content} ENDOFCONTENT Thanks Kris Germann Fibernetics Corporation From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kris Germann Sent: Monday, January 24, 2011 3:25 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Custom fields generating child tickets Hey everyone. I have a few n00b questions for you on a new-ish RT 3.8.8 install: I have created a custom field labeled 'Send to:', where there is a dropdown list naming several queues. What I'm wondering is when selecting these options & updating the ticket, if it could then create a child ticket in the queue selected via the custom field dropdown menu with the content that current reply / comment which would then be dependent on the 'master' ticket of sorts. --- Similar to http://www.gossamer-threads.com/lists/rt/users/68537? ,But different enough to require a separate answer, Let me know if you can, Kris Germann Fibernetics Corporation