Dear Kevin, Thank you very much. I can now modify the header for the field and also the value.
In the SearchResultFormat, to list value, we will use __ColumnName__ to list the value. May I know if I have a custom field value called "Taken", how do I list the value. I have used __Taken__ but nothing shown. > Date: Tue, 25 Jan 2011 10:19:09 -0500 > From: [email protected] > To: [email protected] > Subject: Re: [rt-users] Self Service Open Tickets Extra Column > > On Tue, Jan 25, 2011 at 12:35:43PM +0800, Adam Tang wrote: > > How do I add 1 column inside http://192.168.1.99/rt/SelfService/ page to > > display my > > CustomField "Taken" to user? I can't find the html or php file inside > > rt-3.8.8. > > Read about DefaultSelfServiceSearchResultFormat in RT_Config.pm > > -kevin
