I would like to be able to route tickets to different queues based on the "to" address in the headers of the incoming emails. Right now I have one mailbox (ithelp@company) with several aliases (qa@company and po@company). I would like to route incoming messages to different queues based the "to" address. I want to avoid setting up multiple mailboxes because we will have about a dozen of these aliases and don't want to spend the extra money to support the additional mailboxes.
Currently fetchmail is handling the incoming mail with this config: poll mail.xxxxxx.net protocol imap username "ithelp" password "xxxxxxxxxxx" mda "/usr/bin/rt-mailgate --queue general --action correspond --url http://localhost/rt/"; no keep I've done some research into this and have seen multiple possibilities on how to handle this issue, but frankly I don't have a lot of experience dealing with email backends, especially on Linux. My options seem to be: 1) Use fetchmail to direct the messages to some sort of intermediary MDA that parses the header and forwards to rt-mailgate passing the correct queue variable 2) Re-write rt-mailgate to direct to correct queues (after staring at the code for a while I'm still not sure how to even start) 3) Have a script on my "general" queue that moves messages to the correct queue, similar to this http://requesttracker.wikia.com/wiki/EmailRouting (but there doesn't seem to be a variable I can use here to pull the "to" address) Does anyone have any experience dealing with this? I don't need a step by step tutorial, but a better idea of how to handle this would be much appreciated! Thanks, Stephen De Vight Health Solutions Network
