Bjorn, Also, *I may be wrong*, but I think I remember reading something about adding "inactive" statuses causes a problem for some RT routines. "Active" is OK, as I've added a couple myself and all works well.
Kenn LBNL 2011/1/28 Björn Schulz <[email protected]> > Hi all, > > my rt is a rt3.8.7 > > I've a problem with a new status. > I've implement two new status > 'certified' and 'not_certified' > > RT_Siteconfig: > ... > Set(@ActiveStatus, qw(new open stalled)); > Set(@InactiveStatus, qw(certified not_certified resolved closed rejected > deleted)); > ... > > I can change the status of a ticket to 'certified' > but not to 'not_certified'. > > Error message: > Ticket 6073: Illegal value for Status > > Any help is appreciated. > > Cheers, > Björn >
