David, Try this:
Description: On Correspond Update Due Condition: On Correspond Action: User Defined Template: Global: Blank Stage: TransactionBatch Custom Action Prep Code: my $trans = $self->TransactionObj; my $ticket = $self->TicketObj; my $Due = new RT::Date( $self->CurrentUser ); # Add 5 days to Due Date $Due->SetToNow(); $Due->AddDays( 5 ); $ticket->SetDue( $Due->ISO ); return 1; Custom Action Cleanup Code: return 1; Hope this helps. Kenn LBNL On Thu, Feb 3, 2011 at 8:17 AM, David Gibbs <[email protected]> wrote: > Folks: > > Can anyone recommend a Scrip or extensions that will allow me to > automatically advance the due date on a ticket when it's replied to? > > I would like to advance the due date to 5 days from the time it's replied > to automatically. > > Thanks! > > david > > -- > IBM i on Power Systems - For when you can't afford to be out of business > >
