On 2/3/2011 12:13 PM, Kenneth Crocker wrote:
Chris,Yes, we have one like that called our "Open Tasks List". Have you used RT Query before? The criteria should be relatively easy; * No Queue selection unless a CF is needed as a display field * Status "isn't" resolved and "isn't "rejected"
I don't think that's what I am looking for (ran it - I know it's not it). That misses all the tickets that were created on say, Jan 10, then resolved on Jan 14?
Open Tasks is very different that "what did we do last month?" -- Chris Barnes AOL IM: CNBarnes [email protected] Yahoo IM: chrisnbarnes Computer Systems Manager MSN IM: [email protected] Department of Physics ph: 979-845-1379 Texas A&M University fax: 979-845-2590
