Roy, BINGO! That solved the problem. I can't thank you enough for your patient assistance. Have a wonderful day,
--Bryan Thoren On Fri, Feb 4, 2011 at 7:34 AM, Raed El-Hames < raed.el-ha...@daisygroupplc.com> wrote: > If you need to tinker with the code, then I think the changes you need to > do will be in ColumnMap in html/Elements/RT__Ticket > > Look for OwnerObj->Name and change it to OwnerObj->RealName > > > > Good luck > > > > Roy > > > > *From:* Bryan Thoren [mailto:btho...@gmail.com] > *Sent:* 04 February 2011 12:12 > > *To:* Raed El-Hames > *Subject:* Re: [rt-users] Show RealName in Query Results? > > > > Roy, > > I truly appreciate the help. > > > > As suggested, I found the setting in the user preferences. I tested all of > the options. None of them impacted the search results at all. They *do* > seem to change how user names appear in the query builder. Unfortunately, > it appears this preference setting is not connected to the __OwnerName__ > field in the query results. > > > > Very frustrating! > > > > Perhaps the change needs to be made in the Perl code? > > > > Any other suggestions? > > > > Thanks again for the help, > > > > --Bryan > > > > On Fri, Feb 4, 2011 at 6:57 AM, Raed El-Hames < > raed.el-ha...@daisygroupplc.com> wrote: > > Bryan: > > > > I think its also a user preference, (I don’t have my RT interface to hand), > but I would suggest you look in your preferences and see if there are any > references to user name. > > The idea is what you set in RT_SiteConfig is the default, but if you have > already saved you preferences , then the format saved in there is the one > that apply. > > > > Roy > > > > > > *From:* Bryan Thoren [mailto:btho...@gmail.com] > *Sent:* 04 February 2011 11:23 > *To:* Raed El-Hames > *Subject:* Re: [rt-users] Show RealName in Query Results? > > > > Roy, > > Thanks for the quick response. > > > > I already tried the following setting in RT_SiteConfig.pm. Is it the one > you are referring to? > > > > Set($UsernameFormat, 'verbose'); > > > > According to the documentation, it should use RealName and EmailAddress. > However, it did not make any difference to my query results. > > I did clear the Mason cache and re-start Apache, so all changes should take > effect, right? > > > > Did I do that wrong? Or, are there other options to try? > > > > Thanks again, > > > > --Bryan > > > > On Fri, Feb 4, 2011 at 6:07 AM, Raed El-Hames < > raed.el-ha...@daisygroupplc.com> wrote: > > Bryan: > > > > I think you can do that via a configuration variable in your > rt3/etc/RT_Config.pm > > Have a look there. > > > > Regards; > > Roy > > > > *From:* rt-users-boun...@lists.bestpractical.com [mailto: > rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Bryan Thoren > *Sent:* 04 February 2011 10:37 > *To:* rt-users@lists.bestpractical.com > *Subject:* [rt-users] Show RealName in Query Results? > > > > I'm running RT 3.8.8 on Ubuntu Server 10.10. Everything runs great. > > > > I need a way to display the ticket owner's RealName in query results > instead of the short, login Name. In our system, the login name is a > cryptic collection of letters and numbers. Using the user's real name will > make the search results much easier to read and work with. > > > > Thanks for your help! > > > > --Bryan Thoren > > > > > > >