Hi,
I have an RT installation that is quite old now, and has been handed down to me
by a person who is no longer with us. The configuration has been modified and
modified over the years and I'm not sure how closely it resembles the "out of
the box" configuration anymore.
I've been getting some complaints from users about not getting notified in
certain circumstances, so I was trying to make sure that I have all the "right"
scrips set up, and I was wondering if the list would care to comment on what
I've got set up right now. I'm attaching a little text file that has the list
of all the scrips I'm using right now.
Is the list I've attached reasonable? Am I missing anything obvious? Should
any of these go away?
Thanks!
Tim Gustafson
Baskin School of Engineering
UC Santa Cruz
t...@soe.ucsc.edu
831-459-5354
01 - Notify Requestors of New Ticket TransactionCreate On
Create Autoreply To Requestors Autoreply
02 - Notify Admins of New Ticket TransactionCreate On
Create Notify AdminCcs Transaction
03 - Notify Requestors of Correspondence TransactionCreate On
Correspond Notify Requestors and Ccs Correspondence
04 - Notify Admins of Correspondence TransactionCreate On
Correspond Notify AdminCcs Transaction
05 - Notify Others of Correspondence TransactionCreate On
Correspond Notify Other Recipients Correspondence
06 - Notify Admins of Comment TransactionCreate On
Comment Notify AdminCcs Transaction
07 - Notify Others of Comment TransactionCreate On
Comment Notify Other Recipients Correspondence
08 - Notify Requestors of Resolution TransactionCreate On
Resolve Notify Requestors and Ccs Resolved
09 - Notify Admins of Resolution TransactionCreate On
Resolve Notify AdminCcs Transaction
10 - Re-Open Ticket on Correspondence TransactionCreate On
Correspond Open Tickets
