Brian, We do this as well, but we use individual Custom Fields with specific values to select from to get a more precise set of inputs.
Kenn LBNL On Wed, Feb 9, 2011 at 5:50 AM, Brian P. Bilbrey <[email protected]>wrote: > My goal: I've got a change management queue. When I create a new ticket in > the > web interface for this queue, I want the MessageBox (comment) field > pre-populated with text headers like these: > > """ > Description: > > Implementation Method: > > Reversion Method: > > Anticipated Downtime: > > Risks: > > """ > > This helps ticket creators (including myself) to keep in mind all the > things we > should be considering for every CM event. > > But I only want this text to show up when I click on the New Ticket In > ChangeMgmt button in the web interface. Not for comments, or for any other > queues. > > I've spent a fair bit of time with Google trying to find references to > managing > the message box using a user-defined condition scrip, and have had no luck > - the > links for custom scrips from RT-users mostly refer to managing email > templates. > > In an ideal world, I'd be able to say "Use this template to populate the > comment > field on ticket creation for this queue." But I don't see how to do that. > > Does anyone have any guidance for me? > > Thanks, > > .brian > > -- > Brian Bilbrey : Dynaxys LLC : UNIX Systems : 301.622.0900 x364 >
