Hello, I'm new to RT, so apologies for the newbie question.
Right now, my queue's ticket owners are sent emails whenever their tickets are changed in any way. I'd like our ticket owners to be able to interact with Requestors/CCs/AdminCCs by simply replying via email. Right now, we're achieving that with a simple scrip: On correspond, notify Owner/Requestors/CCs/AdminCCs with Correspondence template. However, that has spammy side effects. (When requestors correspond, they get notified of their own correspondence etc.) Can someone point me in the right direction? Do I need to write a custom scrip? Thank you, -Tyler
