Fabrizio, Why not a third option? Create a Queue for each SW project, then when the project is over, just rename the Queue to indicate it now serves as an "Application Support" Queue to handle *future bugs, enhancements and Customization requests*? The Queue stays alive and ALL history for all kinds of work done for that software is in one place. That would be especially helpful if a request for a customization comes along and the engineer wants to know why certain tasks were designed/coded a particular way, the email/comments history would be helpful.
Just a thought. Kenn LBNL On Thu, Feb 10, 2011 at 2:51 AM, Fabrizio Sebastiani <[email protected]>wrote: > I have browsed unuseful much on RT docs & resources: wiki, FAQ etc... > > in the RT book i have read that the RT logic and philosophy discourages > creation of queues > that have short lifetime due "users, groups, and queues" are thought to be > stable during time. > > I need to manage bug tracking for different software projects, more or less > in the same way. Each software project has a defined lifetime (some month, > in average, and then is "closed") and each of them has a different > development team, verification team, QA team etc... > > I see two possibilities: > 1) define one queue "sw-bugs" and manage different project apportionment > using a Custom Fields named "Project" with values > "Project1","Project2","Project3"... ; but how to manager membership in this > way? Is it a problem if such values changes oftern during time? > 2) use one different queue for each sw project: this seems to be much > reasonable , but all configuration examples that I see about RT seems to not > to be a best practice in general: does it have some side effect to have a > constantly growing set of queues in the RT instance? > > what does it seems to be a best practice of the two above ? > > Thank you for you help! > > -- > Fabrizio Sebastiani > NERGAL srl - Via B. Bardanzellu, 8 - 00155 Roma - Italy > web : http://www.nergal.it > office phone : +39-06-40801173 > office fax : +39-06-40801283 > mobile : +39-328-3139798 > e-mail : [email protected] > >
