We have a SLA measurement of an initial response to a ticket of 4 hours.
>From what I can tell this would be the time difference between the created and started field. I'd like to be able to graph this directly to a dashboard. So show the number of tickets responded to within the 4 hour SLA and those out of SLA. I can't figure out however to create a saved search or chart that would show this. Anyone any ideas? Cheers Mat Kind Regards, Find Vaioni's latest Terms and Conditions & SLA docs http://www.vaioni.com/tcaupsla.html. http://www.vaioni.com/ http://www.convergencesummit.co.uk/Exhibitor_List_North.cfm#Exhibitor_285 http://www.cbawards.co.uk/Reader_Vote_3.cfm Matthew Hattersley Email: mailto:[email protected] Mobile: Address: 14 Leslie Hough Way Manchester Lancashire M6 6AJ Tel: 0870-160-0650 Ext 201 Fax: 0870-160-0651 Web: http://www.vaioni.com http://www.convergencesummit.co.uk/Exhibitor_List_North.cfm#Exhibitor_285 The information transmitted in and with this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Statements and opinions expressed in this e-mail may not represent those of the Company. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender immediately and delete the material from any computer. Please also note, Vaioni filter incoming email for spam and inappropriate words. Unfortunately this does mean that sometimes genuine messages can be filtered out. Although we take measures to recover such messages, it must not be assumed that an email has been received by us and important communications should always be followed up by a phone call, fax or printed copy.
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