On 2/15/2011 10:13 AM, Chris Barnes wrote:
I'm wanting to get rid of one of the unneeded queues ("Unassigned") - but before I do that, I have to make sure that it isn't being used. Currently, any email that comes in via mailgate is being dumped into that queue.Where do I set which queue is being used? Note that my /etc/aliases is telling it to use 'Helpdesk' as the queue - but it seems that this is being ignored....
Answering my own question - thanks to Matt Hoover for getting me to look at the right thing.
It turns out, we're not using the aliases file for mailgate - we're using a .procmail script (so that we can do some spam filtering prior to a ticket getting into RT).
Changing the queue in the procmail script did what I wanted it to do. -- Chris Barnes AOL IM: CNBarnes [email protected] Yahoo IM: chrisnbarnes Computer Systems Manager MSN IM: [email protected] Department of Physics ph: 979-845-1379 Texas A&M University fax: 979-845-2590
