I submitted a question a week or so ago and I still cannot solve my problem.
Please know I have searched the wiki quite a bit and have tried several
adaptations of different scenarios to try and achieve my goal.
I would like to have a custom field which is set at Transaction time to
the Requestors Initial of the Last Name.
I have tried using
my $RequestorRealName = $self->TicketObj->CreatorObj->RealName;
my $RequestorRealName =
$Ticket->Requestors->UserMembersObj->First->RealName;
# Split the name into an array
my @nameArray = split(/\s+/, $RequestorRealName);
# Extract the first letter of the last element of the array
my $LastInitial = substr(pop(@nameArray), 0, 1);
I cannot even get the CF value to become the whole name which makes me
think I am not using the correct obj name??
At the risk of being a pain I am resubmitting.
Please tolerate my persistence and I will not post again
Thanks
Joe
PS: Here is the code I am using to set the value which I had gotten a
while back for another situation and it works fine in my other situation.
unless( $self->TicketObj->FirstCustomFieldValue( $CFObj->id ) ) {
my( $st, $msg ) = $self->TicketObj->AddCustomFieldValue(
Field => $CFObj->id,
Value => $RequestorRealName,
RecordTransaction =>
$RecTransaction );
unless( $st ) {
$RT::Logger->warning( "Couldn't set $DefaultValue as value for CF
$CFName:". $msg );
return undef;
}
}
--
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/oit
Administration 627
Office - 410-455-3020
Email - [email protected]
