Hi Kenn, By jove, you've got it! Thanks very much.
Regards Jo ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Crocker Sent: Friday, 18 February 2011 4:06 AM To: [email protected] Subject: Re: [rt-users] Custom Fields: Deleting Values Jo, Can you list what rights you assigned to groups/Queues for those CF's? We have 3.8.7 and have not had this happen to us at all. You might find that the rights to "AdminCustomField" are set one way for a group (Config->CustomFIelds->Select->Group Rights) are different than for the Queue where this is happening. Anyway, just a thought. Kenn LBNL On Thu, Feb 17, 2011 at 8:28 AM, Kevin Falcone <[email protected]<mailto:[email protected]>> wrote: On Thu, Feb 17, 2011 at 12:00:29PM +1000, Joanne Keown wrote: > I am having the devil of a job deleting values from Custom Fields. > Sometimes it works and > other times I can select the value to be deleted many, many times and it > just won't activate. This sounds like a bug we fixed a while ago. 3.8.7 is over a year old at this point, and we've certainly fixed a lot of things since then. -kevin > The custom field has been set up per the below: > > > > > > And the values I am working with look like the below: > > > > > > Is there a bug with this function or is there some trick to it? Looking > forward to some > insight if others have had this issue before. > > > > Kind regards > > > > Jo > > > > > > > > > ____________________________________________________________________________________________________________ > > This email and any attachments are confidential and intended for use by > the addressee only. > If you are not the intended recipient, please delete it and destroy any > copies. > > No part of this email may be reproduced, adapted or transmitted without > the written permission > of the owner of the copyright or other intellectual property in it. > > COLORADO group does not accept liability for loss or damage caused by this > email, for example > by a computer virus or arising from data corruption, delay, interruption, > unauthorised access > or any other thing. > > ____________________________________________________________________________________________________________ ____________________________________________________________________________________________________________ This email and any attachments are confidential and intended for use by the addressee only. If you are not the intended recipient, please delete it and destroy any copies. No part of this email may be reproduced, adapted or transmitted without the written permission of the owner of the copyright or other intellectual property in it. COLORADO group does not accept liability for loss or damage caused by this email, for example by a computer virus or arising from data corruption, delay, interruption, unauthorised access or any other thing. ____________________________________________________________________________________________________________
