On Mon, Feb 21, 2011 at 01:32:04PM -0500, Narayanaswamy, Nagaraj wrote: > Are there any best approaches to forwarding email to RT on somebody's > behalf and make them the > "Requestor".
I use mutt's 'bounce' feature, I believe Apple Mail calls it 'redirect'. If your MUA supports redirecting the mail with the original headers, that is far and away the easiest way. Otherwise you could certainly write a script that parsed forwrarded emails looking for the original headers. -kevin > I have installed "Command-By-Mail" and it works fine as long as users > don't forget to put > "Requestor:<email address>" in the first part of the email. > > > > If they forward the email without those commands and Commands-By-mail is > trying to interpret > "From:, To: " as commands and failing. > > > > If I forward it and then go into RT web interface to change the requestor, > is there a way for > the requestor to get the original ticket creation email?? > > > > Any suggestions would be greatly appreciated.
pgpITuAcA20OZ.pgp
Description: PGP signature
