Anyone have a good solution for managing vendor tickets alongside my internal tickets? This is very custom, I know, but I'm wondering if anyone has experiences to share.
Basically many of my tickets end up requiring contacting a vendor for support, or the datacenter remote hands support teams. Both of those have their own ticket systems, and usually I can at least get updates to those tickets via email, though I often can't submit or comment on them them via email. One idea is just have an email address where those vendor updates go, and a thin script on that email address that searches for the vendor ticket number on one of my tickets (custom field?) and attaches the email to that ticket. Not sure.. it feels like this should be a solved problem. Mark Farver
